For physio, chiro and allied health clinics

Patients recalled.
Enquiries booked.

A 9:47pm enquiry is booked by 9:52pm. Patients who've lapsed hear from you. Happy patients are asked for a review. Your inbox is sorted before the first appointment. From one Slack channel, with you approving anything a patient sees.

A private server for your businessYour data never trains AIYou approve what matters
A clipboard with a heart, with a calendar, a phone and a review card floating around it

For physio, chiro and allied health clinics

The front desk is also the marketing department. Enquiries after hours, recalls nobody got to, reviews nobody asked for. Feltlab connects Cliniko, Nookal or Halaxy, your inbox and your website to one channel, so the next step happens on its own and the front desk looks after the people in the room.

Works with the tools
you already pay for.

Each one is connected through your own account, with only the access a workflow needs. If a system has an API or sends email, it can usually be connected.

ClinikoAppointments, patients and recalls
NookalAppointments, patients and recalls
HalaxyAppointments, claiming and recalls
Power DiaryAppointments and client notes
Google WorkspaceGmail, Calendar and Google reviews
HubSpotNewsletters and patient lists
XeroInvoicing and supplier bills
WhatsAppPatient questions and confirmations

Tools Feltlab works with, not partners or endorsements.

Event-based

Some work shouldn't wait to be asked. When something happens in your business, the next steps run on their own, inside the tools you already use. Anything that touches money or customers waits for your yes.
New patient enquiry at any hourReply with available times, booked after your yes
Patient 8 weeks past their last visitRecall sent in your words, booking link included
Appointment completedReview request the next morning
Doctor's referral emailed inPatient created, referral filed, first appointment offered
Insurance or registration renewal dueReminder to the practice owner

What comes off your plate.

The workflows most allied health clinics start with. Agent Starter includes three; the audit finds the rest.

Brings in money

Enquiries booked

Website and email enquiries get a reply within a minute with real available times from your practice software, and the booking is confirmed after your yes.

Brings in money

Recalls and reactivation

Patients who haven't been back are contacted in your words with a link to book, on a schedule you set per treatment type.

Reduces risk

Reviews asked and answered

A review request after a good visit, replies drafted in your voice, and a bad review sent to you straight away.

Saves time

Referrals and inbox

Referrals, reports and patient emails sorted, filed to the patient and answered with a draft.

Saves time

New patient onboarding

Intake forms, consent and the welcome message sent in the right order before the first appointment.

Visibility

Weekly clinic brief

Bookings, cancellations, recalls sent and reviews received, every Monday, with what needs you.

Brings in money

Enquired at 9:47pm,
booked by 9:52.

A new patient emails after hours about a sore shoulder. Within a minute they have a reply with three available times pulled from Cliniko. They pick one, you approve it in the morning or let it run, and the front desk arrives to a booked first appointment and a completed intake form.

  • Real times from your diary
  • Intake form sent
  • Booked after your yes

Cliniko · New patients

Mia Chen · shoulder, new patientEnquired 9:47pm, booked Thu 8:30amBooked
Tom Nguyen · recallLast visit 10 weeks ago, booked FriBooked
2 recalls waiting for your approvalReply approve in Slack

Two ways
to start.

Both begin with a free 15-minute call, and nothing is built without your yes. Prices exclude GST.

Most clinics start on Agent Starter with enquiries booked, recalls and reviews. Multi-site clinics usually start with the audit.

Agent Starter

Where most start

$1,000 + GST setup

then from $400 + GST a month

For businesses with a few staff and clear workflows. Pick three from this page, and your agent is set up and connected within weeks.

  • Your agent in a private Slack channel
  • Three workflows from this page
  • Connected to the tools you already use
  • AI usage included, within fair use
  • Support, and one hour of changes a month
  • A 30-minute setup call instead of the audit

Agent + Audit

$1,000 + GST audit, $1,000 + GST setup, $2,000 to $10,000 + GST build

then from $800 + GST a month

For businesses with staff and work that spans several systems. A half day in your business finds the automation with the most money in it, then one fixed-price quote.

  • Your agent in a private Slack channel
  • Half-day audit, with $500 + GST credited to a build within 60 days
  • Workflows built to your process, one fixed price
  • Connected to every system the audit finds
  • AI usage included, within fair use
  • Support, and up to three hours of changes a month

Security and privacy

Private by design. Safe by default. Your customers, invoices and inbox are the most sensitive things your business holds. Every system is built to keep them private, keep you in control and show you exactly what happened.

Your own private server

Your automations run on a server set up for your business alone, never shared with another client.

Only what a step needs

Your records stay on your server. When a step needs AI, only the information for that step is sent.

Never used to train AI

AI requests only go to providers that don't train on your data or keep it, and any that would are blocked.

You approve what matters

Money, bookings and messages to customers wait for a yes from you or your team.

Every action logged

A plain-English record of everything it read, wrote and sent, so you can always check what happened.

Ring-fenced AI keys

Your business gets its own AI keys with spending limits, so usage is separate, capped and visible.

Questions

Is patient information handled safely?

Each business runs on its own private server. Patient records stay there, and when a step needs AI, only the information for that step is sent, to providers that don't train on your data or keep it. Every action is logged, so you can always see what was read and sent.

Does it work with Cliniko?

Yes. Appointments, patients and recalls stay in Cliniko (or Nookal, Halaxy or Power Diary), read and updated through your own account.

Will patients get messages we haven't seen?

Not until you choose to let a routine one run. Every message waits for a yes from your team to begin with, and every action is logged.

Where do most clinics start?

On Agent Starter with enquiries booked, recalls and reviews. Multi-site clinics usually start with the audit.

Let's find your busywork.

Start with a free 15-minute call. If there's a fit, the audit shows exactly what to automate and what it's worth.

Jason Corbett

Jason Corbett, founder
Your one contact from first call to launch.