Google review requests and replies

More reviews.
Bad ones caught early.

Customers asked for a Google review when the job's done, every review answered in your voice, and a bad one sent to you straight away. For Australian trades, clinics and service businesses.

Book a free callSee how it runs
A private server for your businessYour data never trains AIYou approve what matters

The short answer

Review requests can go out automatically when a job is finished, and every new review can get a reply in your voice. The request is sent from your own account once the job is done. Good reviews get a thank-you reply, and a bad one is posted in your Slack channel straight away with a draft response.

Reduces risk

How it runs.

  1. 1A job or appointment finishesMarked done in your job software, paid in Xero, or the last appointment in a course of treatment.
  2. 2The customer is askedA short, personal request with your review link, sent from your own account.
  3. 3One polite follow-upIf they haven't left one after a few days. Never more than one.
  4. 4Every review gets a replyThank-you replies in your voice, posted to Google.
  5. 5Bad ones reach you firstPosted in Slack with a draft reply for you to change and approve.

What waits for your yes: Replies to anything under four stars wait for your yes.

#harbourline-plumbing · 8:02am

Reviews this week: 7 new, averaging 4.7.

Dana R. · five starsThanked in your voiceReplied
11 requests sentFor jobs paid this week
M. Walsh · two starsLate arrival · draft reply readyNeeds you

Runs in the tools
you already use.

Each one is connected through your own account, with only the access this workflow needs.

Google Business ProfileReviews and replies
XeroPaid invoices as the trigger
ServiceM8Completed jobs
ClinikoCompleted appointments

Tools Feltlab works with, not partners or endorsements.

Who it's for.

Each industry page lists the tools, the other workflows and where most businesses start.

Trades

Quotes drafted. Invoices chased. Bills filed.

Quotes drafted from site notes, overdue invoices chased, supplier bills filed in Xero and missed calls answered. Admin automation for electricians, plumbers, aircon and roofing businesses in Australia.

See the workflows

Real estate agents

Buyers followed up. Listings written. Website updated.

Portal enquiries answered in a minute, open home follow-ups sent, vendor reports drafted, listings written in your voice and your website edited from Slack. Automation for real estate sales offices and buyers' agents in Australia.

See the workflows

Allied health clinics

New patients onboarded. Referrals filed. Replies drafted.

New patient enquiries answered and booked, overdue recalls sent, reviews requested after a good visit, and your inbox sorted. Automation for physiotherapy, chiropractic, podiatry and psychology clinics in Australia.

See the workflows

Two ways to start.

Both are monthly, with nothing up front and no lock-in. Prices exclude GST.

Set up on Managed, which connects your Google Business Profile and job or booking software. Once it's live it keeps running if you drop back to Starter.

Starter

$500 + GST a month

Your industry's workflows, ready to switch on.

  • Your agent in a private Slack channel
  • Workflows preconfigured for your industry
  • Connect your systems
  • Support by message
Get started

Managed

Where most start

$5,000 + GST a month

New workflows built and looked after for you.

  • Everything in Starter
  • New workflows built to your process
  • Monitored and fixed if anything breaks
  • Priority support and a monthly review
Get started

Get things built on Managed, then drop back to Starter when you don't need all hands on deck. What's built keeps running.

Security and privacy

Private by design. Safe by default. Your customers, invoices and inbox are the most sensitive things your business holds. Every system is built to keep them private, keep you in control and show you exactly what happened.

Your own private server

Your automations run on a server set up for your business alone, never shared with another client.

Only what a step needs

Your records stay on your server. When a step needs AI, only the information for that step is sent.

Never used to train AI

AI requests only go to providers that don't train on your data or keep it, and any that would are blocked.

You approve what matters

Money, bookings and messages to customers wait for a yes from you or your team.

Every action logged

A plain-English record of everything it read, wrote and sent, so you can always check what happened.

Ring-fenced AI keys

Your business gets its own AI keys with spending limits, so usage is separate, capped and visible.

Questions

Is it allowed to ask for reviews?

Yes, asking for honest reviews is normal. Google doesn't allow paying for reviews or asking only the customers you expect to be happy, so every customer is asked the same way and no reward is offered.

Does it reply to reviews without me?

Thank-you replies to good reviews can run on their own once you like the wording. Anything under four stars waits for you.

Can it report a fake review?

A review that looks fake is flagged to you with the steps to report it. Whether it's removed is up to Google.

More workflows.

Let's find your busywork.

Start with a free 15-minute call. If there's a fit, your agent can be running within days.

Book a free call
Jason Corbett

Jason Corbett, founder
Your one contact from first call to launch.